Progressive Pest Management | Dawson’s Australia
Starting out in the Pest Management industry when he was just 14, Troy Dawson has held a range of roles from working in his family’s business, to experience in a multinational through to working with an industry manufacturer. His experience led him to start up his own Pest Management company, Dawson’s Australia, which services the Melbourne Metro area from Geelong to Mornington and can reach customers across Victoria.
And while Troy has had some great milestones throughout his career, being named the winner of the 2019 Pest Manager of the Year at the EduCON Rapid Conference is one of the major highlights. For Troy and the team at Dawson’s Australia, it’s been their professionalism that has really helped to set them apart.
“We pride ourselves on providing a high level of service and we target the premium end of the market. We are quite unique in that we can get out to our customers within two hours,” Troy explains.
“I would credit a lot of our success to having the right people. It’s a different environment for hiring new people today, we do a lot of digital advertising and we usually prefer to train from scratch. It’s important that we find someone who’s trustworthy, willing to learn and has honesty and integrity”.
Now a team of 39 people, Dawson’s Australia is really embracing the potential of digital technology.
‘We’re constantly evolving, trying new technology and implementing new systems so we can stay up to date. You can’t grow if you don’t have the right systems behind you, it will fall over at some point,” Troy says.
The Pest Manager of the Year Awards recognise the most progressive pest management firms who keep up with the latest innovations and focus on professional development and responsive customer service.
“BASF are proud to be supporting the Pest Manager of the Year awards for its 9th consecutive year,” David Elmouttie, Business Manager for BASF’s Professional & Specialty Solution says.
“Troy and the team at Dawson’s Australia really embody the progressive values of the award, always looking at new and innovative ways to improve and grow their business. The level of professionalism and dedication to their customers is raising the standard of service within the Pest Control industry,” David adds.
Troy has been a long-time customer of BASF and says he values both the support and quality products the company provides.
“We appreciate the support and training BASF have provided us with over the years, our phone calls are always followed through and we always get a response to any questions we ask.
“This award will provide us with another point of difference and gives us new recognition with our clients and potential clients. It reinforces to us that we are doing the right thing,” Troy adds.